Access Specialist I - Patient Services

Access Specialist I - Patient Services

Join a dynamic healthcare team in the Pacific Northwest region as a Patient Access Specialist I, where your role is vital in delivering compassionate and efficient service to patients throughout their care journey. This part-time, per diem position focuses on ensuring accurate patient scheduling, registration, and financial processing with a warm and professional approach.

Job Summary

As a Patient Access Specialist I, you will be responsible for registering patients accurately, verifying insurance and benefits, and managing point-of-service collections. Your role supports patients by providing clear communication, maintaining confidentiality, and facilitating smooth administrative workflows.

Key Responsibilities

• Schedule and register patients using healthcare software, ensuring data accuracy including patient identification and insurance verification.
• Obtain necessary referrals and pre-authorizations for services.
• Conduct registration interviews prior to patient visits.
• Handle point-of-service collections such as co-payments and co-insurances, including managing daily cash drawer operations.
• Operate multi-line phone systems to respond promptly and professionally to patient inquiries.
• Maintain patient comfort, dignity, and confidentiality during intake processes.
• Complete daily administrative tasks, including mail processing and workflow improvement initiatives.
• Participate in special projects and support team collaboration.

Education and Experience

• High School Diploma or equivalent required; Associate's Degree preferred.
• Previous healthcare experience is advantageous.
• Familiarity with medical terminology and healthcare revenue cycle is preferred.

Licenses and Certifications

• Basic Life Support (BLS) certification is encouraged.

Skills and Abilities

• Ability to thrive in a fast-paced environment while delivering exceptional customer service with professionalism and accuracy.
• Proficiency in insurance verification through various online and telephone systems.
• Strong computer skills, including Microsoft Office and common office equipment.
• Excellent problem-solving, organizational, and prioritization skills.
• Calm and professional demeanor during high-volume or stressful situations.
• Flexibility to adapt to changing workloads and assignments.
• Effective written and verbal communication skills, with sensitivity to patients' emotional and social needs.
• Discretion in handling confidential information and maintaining accurate documentation.
• Basic math skills and understanding of healthcare revenue functions.
• Commitment to maintaining a clean, organized, and professional work environment.
• Team-oriented mindset with collaborative engagement.

Physical Requirements

Includes occasional lifting and carrying of items up to 35 lbs, standing, walking, bending, and operating office equipment. Vision, hearing, and speech within normal range with or without corrective devices.

Work Environment

This role operates within a healthcare setting in the Pacific Northwest, offering a supportive and engaging workplace culture focused on patient-centered care and community health.